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Take Care of Yourself Before You Take Care of Your Customer

One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More

You Bever Know Who Youre Serving

You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More

Clients... and 38 ways to communicate with them

As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More

Customer Service - A Lost Art?

Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More

Is your Online Business Customer-Friendly?

Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More

Make An Action Plan To Improve Customer Service

Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More

Losing Angry Customers

This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More

Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More

Making The Most Of Newsletters

Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More

In The News:

IntoMobile (blog)
T-Mobile back on top in customer care
CNET (blog)
E-mail Kent. by katamari5 July 29, 2010 4:49 PM PDT T-Mobile seems to be pretty consistent with the reputation of good customer service, so I think they ...
T-Mobile tops AT&T, Verizon and Sprint in customer care rankingsComputerworld
J.D. Power Gives T-Mobile USA Highest Customer Service AwardBerryReview
T-Mobile ranks highest in customer supportAfterdawn.com
IntoMobile (blog) -MediaPost Publications -RCR Wireless
all 47 news articles »

How to Improve Customer Service
TechRepublic
Rich Caballero, vice president of product management at Oracle, explains how a good customer relationship management tool can please customers, while saving ...
Delivering a "Wow" Customer ExperienceTechRepublic
Delivering a "Wow" Customer ExperienceTechRepublic
Delivering a "Wow" Customer ExperienceTechRepublic
TechRepublic
all 21 news articles »

Telecommunications Companies Need Relevant Customer Service
TMCnet
Kolman is an expert in the area of customer management for service provider carriers. He knows how important interactions between the service provider and ...

and more »

FreeWave Technologies Expands Customer Service Team With Addition of Brett Halper
PR Newswire (press release)
Halper is the latest addition to FreeWave's world-class customer support team. He joins FreeWave with solid customer relations skills and proven management ...

and more »

Kentucky Utilities' rates increasing $7 a month for average customer
Lexington Herald Leader
The PSC also said that, because of numerous complaints, it will select a consultant to audit the utilities' customer service functions, and pass the bill ...
Kentucky Regulators Grant Rate Hike For Two UtilitiesWall Street Journal
Kentucky utility regulators approve rate increases for customers of KU, LG&ECanadianBusiness.com
Public Service Commission approves LG&E, KU rate increasesLouisville Business First
Louisville Courier-Journal
all 25 news articles »

Negotiate your way to lower cable TV, cellphone bills
USA Today
And if a customer-service representative isn't giving you what you want, ask for a representative in customer retention. You'll usually have better luck, ...

and more »

The Consumerist (blog)
Dell Responds To Crazy Story Of Nudie Pic-Stealing Tech Support Guy
The Consumerist (blog)
Meeting our customers' needs and delivering quality customer service is our primary goal at Dell. Our service is based on a foundation of personal and ...

and more »

The Guardian
Hill Says Metro Bank Strategy Based on Customer Service
Washington Post
July 29 (Bloomberg) -- Vernon Hill, co-founder of Metro Bank, talks about the opening of the bank's first branch today. Metro is the first new UK consumer ...
Metro Opens First U.K. Main Street Bank Since 1872, May Hold IPO by 2013Bloomberg
David Prosser: Bank customers want the best service, not the highest interest ...Independent
Bank Systems & Technology Executive Summit 2010Banktech (blog)
Computing -Morgan Forbes -Fresh Business Thinking
all 182 news articles »

Customer Service Expert Stephen Hopkins joins Protection One as Senior Vice ...
Business Wire (press release)
His many accomplishments in previous roles include increasing productivity of technicians and the overall speed and customer satisfaction of service ...

and more »

APS exec contributes to customer service book
Arizona Republic
... so it might surprise some people to learn that companies like Arizona Public Service Co. actually put a great deal of effort into customer service. ...

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